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Terms of purchase

General information

BIKS AS complies with the Norwegian Electronic Commerce Act, the Norwegian Cancellation Act and the Norwegian Consumer Purchases Act, and other laws that regulate the enterprise. The website is owned and operated by BIKS AS, Org. No. 986 323 619.


Right of cancellation

Enrolment in online courses is binding once the purchase has been confirmed by enrolling on the seller’s website. When purchasing online courses with BIKS AS, the Norwegian Cancellation Act applies in its entirety. The buyer has a 14-day full right of return. Upon enrolment, a username and password will be sent for login to the online course, six days before the course commences. The right of cancellation expires when the buyer chooses to use the online course, i.e., upon initial login to the online course. The buyer must personally cover the return costs, and the item must be undamaged. The notice from the buyer to the seller on invoking the right of cancellation should, for evidential reasons, be in writing (right of cancellation form, e-mail, or letter), and it must contain information about how the buyer will return the product to the seller. When invoking the right of cancellation, the product must be returned to the seller within a reasonable period of time. The Seller is obliged to refund the full purchase price to the Buyer within 14 days from the day the Seller receives the product or collection note or the product is made available to the Seller. Upon enrolment, the buyer is immediately sent a right of right of cancellation form.


An invoice fee of NOK 100 is added in case of payment using invoice. The general due date is 14 days. There is no invoice fee for purchases made using a card. The prices stated in the online shop include shipping and valued added tax. An order confirmation is displayed on the screen, as well as automatically sent by e-mail immediately to the buyer. The buyer is urged to check if it is correct. In case of errors, the buyer should contact the seller as soon as possible.


Delivery, etc.

The product is considered delivered when the username and password for personal login are received. This is sent by e-mail six days before the course commences. Payment by VISA/MasterCard is therefore charged immediately. (Invoices are also normally issued immediately, with a 14-day due date.) The courses are designed for use on PC/Mac and can also be used on tablets and mobile phones. BIKS AS strives to ensure that the online courses work as well as possible on as many platforms as possible, at all times. However, browsers and operating systems are updated frequently, entailing that some minor errors may occur for periods before we can rectify the errors.



The Buyer is urged to check that the package of materials is in accordance with the order, and whether it has been damaged or if it is otherwise defective. In the event of defects in the contents/complaints regarding the package of materials, notice must be given to the seller as soon as possible, and no later than two months after the package is received. The notice should be in writing. General complaints regarding the product are applicable two years from the purchase date. If the product is paid for by credit card, the buyer may also choose to complain and send claims directly to the credit provider (the credit card company).



The buyer of the online course is assigned a username and password for personal login. The password for the online course is strictly personal and it is not permitted to share user/password with others. In case of multiple individuals in the same household, several accesses must be ordered. A discount will then be applied. Misuse may result in suspension from the course without any compensation. It is illegal to copy from the course. Displays of animations, videos or the course in general to others without approval will result in reporting to the police.


Access, network problems, exam registration

The buyer is given access to the course for a specified period which is selected at the time of purchase. Access to the online course is effective from the date of purchase. The e-learning course must be commenced within four months of the registered order and will be available for seven weeks after start-up. The Seller is not liable for circumstances beyond the Seller's control, such as network problems and the like.


Acceptance of terms and conditions

By ticking the box “I accept the terms and conditions and the rules governing de-enrolment” in the enrolment form on our website, it is assumed that these terms and conditions have been read and accepted by the buyer. To register an enrolment with us, you must be at least 18 years of age. If the buyer is younger than 18 years of age, the parent/guardian must make the enrolment.


Processing of personal data

All personal data provided upon enrolment is stored in the company's databases. Personal data is not forwarded to third parties. Upon enrolment/registration for the online course, the buyer accepts that the seller's computer system automatically registers screen resolution, type of browser, operating system and IP address. The information is stored securely together with other personal information and will be used in statistics and for problem solving/technical support for the buyer. Activity in the course is also saved automatically. (Time logged in, number of logins, results on tasks and the like). This information is used for statistical purposes in order to continuously improve the course.



The Buyer has the right to request access to the data that is registered about the Buyer.

The buyer may view his/her personal data under “My page” when he/she is logged in. The buyer may also access such data, as well as have the data erased, by contacting BIKS AS in writing by e-mail or ordinary post. (See contact information at the bottom).


Buyer's rights in case of delay

If the seller does not deliver the product or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the part of the buyer, the buyer may, according to the rules in the Chapter 5 of the Norwegian Consumer Purchases Act, withhold the purchase price, demand fulfilment, cancel the agreement and demand compensation from the seller.


Buyer's rights in the event of defects

If the product has a defect and this is not due to the buyer or circumstances on the part of the buyer, the buyer may, according to the rules in the Chapter 6 of the Norwegian Consumer Purchases Act, withhold the purchase price, choose between rectification and redelivery, demand a discount, demand cancellation of the agreement and compensation from the seller.


Seller's rights in the event of buyer's default

If the buyer does not pay or fulfil the other obligations under the agreement, and this is not due to the seller or circumstances on the part of the seller, the seller may according to Chapter 9 of the Norwegian Consumer Purchases Act, depending on the circumstances, withhold the product, demand fulfilment of the agreement, demand cancellation of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, charge interest in the event of late payment, collection fees and fees for non-prepaid uncollected products.


Company courses

For company courses/courses for groups and group enrolment for online courses, the enrolment is binding from the time the participant list is sent to BIKS AS. This is considered a binding contract in accordance with the agreed purchase price in the offer. The company's name and logo can be used by BIKS AS in marketing/as a reference.


In-class courses

Enrolment with BIKS AS is binding from the moment you enrol. The courses have a limited number of places and we make reservations that there is space available, and that the course has a sufficient number of participants to commence. We also reserve the right to make changes in the course description, syllabus, course venue and start-up date. Furthermore, we make reservations regarding conditions that are not under our control (e.g., weather conditions, strikes etc.). We also reserve the right to change fees for exam fees determined by parties other than BIKS AS.


De-enrolment from in-class courses

If, after having enrolled in an in-class course, you are prevented from participating, you must as soon as possible send written notice (post or e-mail) to the addresses noted at the bottom. For de-enrolment, please see the de-enrolment details on the enrolment from.

Information regarding cancellation/rebooking

Less than four days before the course commences:

Fee 100% price in case of cancellation/rebooking

Less than six days before the course commences:

Fee 50% price in case of cancellation/rebooking

More than six days until the course commences:

No cancellation/rebooking fee

– The full course fee is payable in case of cancellation after the course has commenced, no-show for the enrolled course, or discontinuation of a commenced course.

– In the event of documented illness or other precarious events that were impossible to foresee, no cancellation fee will be payable and the course fee will be refunded in full. Example of medical certificate.


Course fees that have been paid for courses that do not commence are refunded in full.


Amendments to terms and conditions

These terms and conditions are effective from the date stated at the top right-hand side of this page. The terms and conditions are subject to change without notice. Valid terms and conditions are at all times available on our website,


Use of cookies

Like most other websites, BIKS AS uses cookies. Cookies are small information files that are left on your computer in order for our service to work as well as possible for you as a user. Cookies does not pose any security risk to you, but you may refuse to consent to the storage of cookies at any time.




Contact information


BIKS AS, Vågsgaten 6 – 5160 Laksevåg  – 55 70 70 55 –